Toshiba Warranty Program


Designed specifically for Toshiba customers, the Advanced Replacement Program is an upgrade warranty service plan that provides Next Day On-Site and Next Day Customer Assist repair options. Both programs are designed to help companies minimize overall service expenses while maintaining a high level of support.


Program Options


  Next Day On-Site Service Plan Next Day Customer Assist Service Plan
Level 10 Dispatched Technician Installs New Equipment X 
Customer Installs New Equipment  X
Equipment Sent Next Day Advanced Shipment (Within Continental U.S.)  X X
Level 10 Arranges for Return of Defective Product, Freight Prepaid  X X
Services Requested Monday-Friday by 6:00 p.m. CST Fulfilled Next Business Day (Including Saturday) X  X
Services Requested Saturday Prior to 11:00 a.m. CST Fulfilled Next Business Day  X X

Next Day On-Site Service Plan (With On-Site Technician)

Level 10 will dispatch a technician to a Toshiba’s customer location and ship spare components and/or whole units via Next Day advanced shipment (within the continental U.S.). Level 10 will also arrange for the return of the defective product, freight prepaid.

Services can be requested Monday thru Friday until 6 p.m. CST for NextDay repair (including Saturday). Issues reported to Level 10 on a Saturday prior to 11 a.m. CST, will result in service being scheduled for the next business day.
 

Next Day Customer Assist Service Plan (Without On-Site Technician)

Level 10 maintains an inventory of customer specific equipment and dispatches a unit prior to receiving back the defective unit. This service includes the Next Day advance shipment of spare components and/or whole units to Toshiba customer locations (within the continental U.S.).  Level 10 will also arrange for the return of the defective product, freight prepaid.

Services can be requested Monday thru Friday until 6 p.m. CST for Next Day repair (including Saturday). Issues reported to Level 10 on a Saturday prior to 11 a.m. CST, will result in service being scheduled for the next business day.

Equipment Covered

  1. Toshiba ST-A10 Terminal with LCD Touch Panel. Includes:STA10152K5WEPOS, STA10152K5XPPRO, STA10152K1WEPOS, STA10152K1XPPRO,STA10WINPOS
  2. Toshiba TRST-A10 Printer
  3. Toshiba TRST-A15 Printer
  4. Toshiba Cash Drawer DRWST-51A-4MVK-QM-R
  5. Toshiba MSR MCRST-A10-5K-QM-R