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Maintenance & Repair

Too often retailers and restaurants pay for repair services they don’t actually need. By taking the time to fully analyze the store, POS equipment and failure history, Level 10 is able to design a maintenance and repair service model to fit your specific needs. Once the new solution is in place, you will realize:

increases in store uptime, operational efficiency and overall cost savings.
high quality repairs and responsive service.
brand agnostic repair technicians skilled in servicing a broad range of equipment.
the consolidation of vendors for even greater efficiency and cost savings.
24/7/365 visibility on projects, inventory levels and movement, service calls, refurbishment, and deployment.

Maintenance offerings for Board Level -to- Cosmetic repair:

Option 1 - Standard Repair

Option 2 - Exchange Repair

Option 3 - Advance Exchange

Standard Repair Service

Standard Repair Service offering allows retailers to have equipment repaired with or without being under a maintenance contract. Retailers simply send in the equipment to be repaired and it is returned in an agreed upon amount of time.

Offering	Retailer sends defective equipment to Level 10 for repair. The equipment is then repaired and returned to retailer.
Ideal For	Self-maintenance retailers, retailers who employ their own field technicians, or retailers that supply their own spares to stores.
Turnaround Time	You specify. Typically 5-7 days.
Warranty on Repair	90 days
Freight Costs	Retailer pays freight to Level 10 and Level 10 pays the return freight.
Freight Method	Retailer specifies. Typically ground freight.
Installation	Customer assist -or- On site labor
Options	On site labor, staging, return management and make-to-stock

Exchange Repair Service

Exchange Repair Service offering provide retailers with flexibility and many options for their POS maintenance and repair program. The Exchange Repair Service is best suited for retailers where criticality is low and spare pool inventory management is a challenge. With this option, Level 10 maintains a ready spare pool inventory of equipment specified by the retailer.

When a failure occurs, stores simply ship the product to Level 10 and once it’s received, the re-placement is shipped to the store. The retailer decides the urgency of the shipment by choosing their preferred shipping method. The failed equipment is then repaired and returned to the retailer’s stock ready for the request.

Two installation options are available for the Exchange Repair Service: Customer Assist or On Site Labor. With the Customer Assist option, the store manager or sales associate installs/swaps the unit using the enclosed, easy-to-follow, pictorial directions. The On Site Labor option is for retailers who wish to have a certified technician perform the installation. Once the equipment is shipped out, Level 10 arranges for a field technician to install the equipment on the selected day.

Offering	Level 10 maintains ready spare pool inventory of customer specific equipment. Working product is dispatched after the damaged product returns to Level 10.
Ideal For	Retailers who do not perform their own service or employ field technicians. Retailers who currently rely on the OEM or other third party providers of service. Retailers looking to consolidate maintenance providers.
Turnaround Time	When damaged equipment is received, it is repaired and returned to spare pool stock within 5-7 business days.
Warranty on Repair	90 days
Freight Costs	Level 10 pays outbound freight and customer pays damaged unit return freight. Level 10 also offers return management services to pick up damaged equipment.
Freight Method	Customer specifies. Typically working unit is next day or second day freight and damaged unit is sent via ground service.
Installation	Customer assist -or- On site labor
Options	Warranty management, On site labor, staging, return management and make-to-stock

Advance Exchange Repair Service

Advance Repair Service offering provide retailers with flexibility and many options for their POS maintenance and repair program. Advanced Exchange Repair Service is designed for retailers where time is critical. Much like our Exchange Repair option, Level 10 maintains a ready spare pool inventory of equipment specified by the retailer. However, when a store reports a failed product, Level 10 will ship a replacement unit in advance of receiving the defective item back. Again, the retailer decides the urgency of the shipment by choosing the preferred shipping method. Once Level 10 receives the equipment, it’s repaired and returned to the spare inventory pool.

Two installation options are available for the ADX programs:Customer Assist and On-Site Labor. With the Customer Assist option, the store manager or sales associate exchanges the unit using the enclosed,easy-to-follow, pictorial directions. The On-Site Labor option is for retailers who wish to have a certified technician perform the installation. Once the equipment is shipped out, Level10 arranges for a field technician to install the part on the selected day.

Offering	Level 10 maintains ready spare pool inventory of customer specific equipment. Working product is dispatched before the damaged product returns to Level 10.
Ideal For	Retailers who do not perform their own service or employ field technicians. Retailers who currently rely on the OEM or other third party providers of service. Retailers looking to consolidate maintenance providers.
Turnaround Time	When damaged equipment is received, it is repaired and returned to spare pool stock within 5-7 business days.
Warranty on Repair	90 days
Freight Costs	Level 10 pays outbound freight and customer pays damaged unit return freight. Level 10 also offers return management services to pick up damaged equipment.
Freight Method	Customer specifies. Typically working unit is next day or second day freight and damaged unit is sent via ground service.
Installation	Customer assist -or- On site labor
Options	Warranty management, On site labor, staging, return management and make-to-stock