Help Desk Services
Expectations are higher, staffs are smaller, security threats are on the rise and new technologies are constantly being added. Realizing software applications, POS hardware or networks never work 100% of the time, outsourcing retail and hospitality help desk services have become a valid solution to these challenges.
Staffed by technical resources 24/7/365, our help desk provides on-demand store level hardware and software support, software application expertise, and support on selected software for retail and hospitality.
With a high-touch style of operation and completely customizable offerings, we provide you a solution fits your needs, not the other way around. Maybe you only need support on nights or weekend. Maybe there is a project coming up and need added support for a defined amount of time or maybe you are short-staffed and want all calls going through the our help desk. We understand that no two situations are a like and will design a best-fit solution for your organization.
Features and benefits include:
- Levels 1, 2 3 and 4 support services.
- Various software applications supported, such as Accuvia via|STORE, Aloha (Radiant Systems), XPIENT, and McDonald’s PcPOS.
- Single point of contact simplifies the process and eliminates time spent with call distribution.
- Call distribution allows us to route and manage calls to the appropriate party saving you time and resources.
- Multiple communication outlets, including phone, email or instant message (IM), allows you to reach our help desk support no matter where you are or what time of the day it is.
- 24/7/365 support services provide faster resolution and improved up times.
- Flexible pricing structures based on usage allows you to save money.
- Remote access tool speeds call resolution within.
- Incident management and tracking system helps gather trend analysis information to better understand system health allowing you make better informed IT decisions and future IT support.