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Optimizing IT Support for Next-Gen Retail


Help Desk Services

There is more technology in stores and restaurants than ever before. For IT help desks, this means increased call volumes, complex diagnoses, resolution times, training and reactivity. Level 10 has been installing and supporting all types of in-store technology and software for over 20 years. Complementing our expertise, we offer comprehensive help desk services to help you manage call volume, improve resolution time, and analyze and truly solve your most frequent incidents.

Staffed by technical resources 24/7/365, our help desk provides on-demand store-level hardware, software, and application support as well as estate management services. With a high-touch style of operation and completely customizable offerings, we provide you a solution that fits your needs, not the other way around. Our clients benefit from the following common approaches:

  • Full outsource
  • After hours, weekends
  • Hybrid support approach based on technology/store type
  • Seasonal help desk service
  • Temporary/project support

Features and Benefits of Our IT Help Desk Services

  • 24/7/365 services
  • Levels 1, 2 and 3 support services
  • Various software applications supported
  • Single point of contact simplifies the process
  • All our help desk representatives are full-time Level 10 employees
  • Multiple communication outlets — phone, email, and text
  • Easily integrated incident management and tracking system
  • Proactive reporting by store, incident type or technology

We know expectations are higher, staffs are smaller, security threats are on the rise and new technologies are constantly being added. Let us help you take your IT help desk to the next level.

woman working at computer while wearing phone headset

Contact us to learn more about our help desk services.