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Managing the Flood of Technologies in Stores


Case Study

Housewares Chain Solves Network Backup Challenge Before Holiday Freeze


IT Field Services

Whether for IT equipment installation, wiring, or site surveys, Level 10 acts as an extension of your IT team to fully manage your in-field technology services. We have taken the guesswork out of managing field services by implementing a skills assessment, technician rating, online portal, and live project monitoring through our Field Technician Support Services team. This ensures consistent, quality service with low risk for re-visits and budget overrun.

Our Field Service solutions include:

  • Installation/De-Installation Services
  • Low-Voltage Wiring
  • Site Surveys
  • Service Calls

Retail Hardware Installation/De-Installation Services

We provide installation and deployment services for any in-store technology with the ability to roll out large amounts of equipment quickly and efficiently. To ensure the successful completion of the project and easier invoicing, our field services technicians upload documented requirements and digital photos to our online customer portal, allowing you to view and manage the pertinent information for your project 24/7/365.

Low-Voltage Wiring

A strong network infrastructure is vital to your in-store technology's deployment and sustainability. From new location and conversion cabling to network move-add-changes, our network and cabling solutions offer our customers consistent performance across all their managed locations.

Store Site Surveys: General, Cabling, and RF Wireless Surveys

We know that each of your stores has unique needs. Things like store square footage, number of terminals, the type of POS hardware and peripherals being utilized, and cabling can all vary from store to store. That’s why an accurate, detailed site survey is critical to your project’s success.

Level 10 offers three different types of site surveys depending on your needs – General, Wireless, and Cabling. Each survey provides a thorough inspection of the store with accurate recording of all information generated. Once complete, the information and digital photos are uploaded to our online customer portal, allowing you to view and manage the information 24/7/365.

All our site surveys include:

  • Site inspection
  • Site dimensions and elevation documentation
  • Detailed documentation and equipment audits
  • Digital site photos

Field Installation Service Calls

Whether it’s expected or unexpected Moves Adds Changes (MACs), our in-store support offering allows you to send a qualified technician to any store location quickly.

Our Technician Services Support Team works carefully to match the required skill set to your service call or project. They then closely monitor the event to ensure it is successfully completed in the time frame allotted.

To ensure quality service, improve the efficiency of your next technology installation, minimize lane downtime, and reduce revisits, let Level 10 manage your field services.

woman wearing headset while working at computer

Learn more about our technology installation services.