Maintenance & Repair


Too often retailers and restaurants pay for repair services they don’t actually need. By taking the time to fully analyze the store, POS equipment and failure history, Level 10 is able to design a maintenance and repair service model to fit your specific needs. Once the new solution is in place, you will realize:

  • increases in store uptime, operational efficiency and overall cost savings. 
  • high quality repairs and responsive service.
  • brand agnostic repair technicians skilled in servicing a broad range of equipment.
  • the consolidation of vendors for even greater efficiency and cost savings.
  • 24/7/365 visibility on projects, inventory levels and movement, service calls, refurbishment, and deployment.

Maintenance offerings for Board Level -to- Cosmetic repair:

Option 1 - Standard Repair

Option 2 - Exchange Repair

Option 3 - Advance Exchange



Standard Repair Service


Standard Repair Service offering allows retailers to have equipment repaired with or without being under a maintenance contract.  Retailers simply send in the equipment to be repaired and it is returned in an agreed upon amount of time.

 Offering  Retailer sends defective equipment to Level 10 for repair.  The equipment is then repaired and returned to retailer.
 Ideal For Self-maintenance retailers, retailers who employ their own field technicians, or retailers that supply their own spares to stores.
 Turnaround Time You specify.  Typically 5-7 days.
 Warranty on Repair  90 days
 Freight Costs Retailer pays freight to Level 10 and Level 10 pays the return freight. 
 Freight Method  Retailer specifies.  Typically ground freight. 
 Installation  Customer assist -or- On site labor 
 Options  On site labor, staging, return management and make-to-stock 



Exchange Repair Service


Exchange Repair Service offering provide retailers with flexibility and many options for their POS maintenance and repair program.  The Exchange Repair Service is best suited for retailers where criticality is low and spare pool inventory management is a challenge.  With this option, Level 10 maintains a ready spare pool inventory of equipment specified by the retailer.

When a failure occurs, stores simply ship the product to Level 10 and once it’s received, the re-placement is shipped to the store. The retailer decides the urgency of the shipment by choosing their preferred shipping method. The failed equipment is then repaired and returned to the retailer’s stock ready for the request.

Two installation options are available for the Exchange Repair Service: Customer Assist or On Site Labor. With the Customer Assist option, the store manager or sales associate installs/swaps the unit using the enclosed, easy-to-follow, pictorial directions. The On Site Labor option is for retailers who wish to have a certified technician perform the installation. Once the equipment is shipped out, Level 10 arranges for a field technician to install the equipment on the selected day.


Offering 
Level 10 maintains ready spare pool inventory of customer specific equipment. Working product is dispatched after the damaged product returns to Level 10.
Ideal For
Retailers who do not perform their own service or employ field technicians.  Retailers who currently rely on the OEM or other third party providers of service.  Retailers looking to consolidate maintenance providers.
Turnaround Time
When damaged equipment is received, it is repaired and returned to spare pool stock within 5-7 business days.
Warranty on Repair 
90 days
Freight Costs 
Level 10 pays outbound freight and customer pays damaged unit return freight. Level 10 also offers return management services to pick up damaged equipment.
Freight Method 
Customer specifies.  Typically working unit is next day or second day freight and damaged unit is sent via ground service. 
Installation 
Customer assist -or- On site labor
Options 
Warranty management, On site labor, staging, return management and make-to-stock



Advance Exchange Repair Service


Advance Repair Service offering provide retailers with flexibility and many options for their POS maintenance and repair program.  Advanced Exchange Repair Service is designed for retailers where time is critical. Much like our Exchange Repair option, Level 10 maintains a ready spare pool inventory of equipment specified by the retailer. However, when a store reports a failed product, Level 10 will ship a replacement unit in advance of receiving the defective item back. Again, the retailer decides the urgency of the shipment by choosing the preferred shipping method. Once Level 10 receives the equipment, it’s repaired and returned to the spare inventory pool.

Two installation options are available for the ADX programs:Customer Assist and On-Site Labor. With the Customer Assist option, the store manager or sales associate exchanges the unit using the enclosed,easy-to-follow, pictorial directions. The On-Site Labor option is for retailers who wish to have a certified technician perform the installation. Once the equipment is shipped out, Level10 arranges for a field technician to install the part on the selected day.

Offering 

Level 10 maintains ready spare pool inventory of customer specific equipment. Working product is dispatched before the damaged product returns to Level 10.

Ideal For

Retailers who do not perform their own service or employ field technicians.  Retailers who currently rely on the OEM or other third party providers of service.  Retailers looking to consolidate maintenance providers.

Turnaround Time

When damaged equipment is received, it is repaired and returned to spare pool stock within 5-7 business days.

Warranty on Repair 

90 days

Freight Costs 

Level 10 pays outbound freight and customer pays damaged unit return freight. Level 10 also offers return management services to pick up damaged equipment.

Freight Method 

Customer specifies.  Typically working unit is next day or second day freight and damaged unit is sent via ground service. 

Installation 

Customer assist -or- On site labor

Options 

Warranty management, On site labor, staging, return management and make-to-stock