In-Store Support Solution

Our In-Store Support Solution provides end-to-end store support for:

  • Move-Add-Change (MAC General Field Service Calls)
  • Onsite preventative maintenance
  • Repair-Exchange-Advanced exchange programs
  • Extended warranties
  • Help desk services

You may choose to bundle all of our in-store support services to save both time and money -or- select what you specifically need a la carte from:

Field Services

Voted #1 by Technicians

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Maintenance

Exchange or Advance Exchange

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Help Desk

24/7/365, Level 1-4

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We Understand Your Store Support Challenges

In the past, IT teams typically only had to manage the network and POS & back office systems. However, today's connected consumer has driven more technologies than ever before into the retail environment, such as mobile devices, security cameras, people counters, speaker systems, price checkers, kiosks, and digital signage. For you, this means:

  • More warranties and consumables to mange
  • Varying service needs and levels
  • Decentralized data to collect and analyze
  • Increased amount of vendors and processes to manage

All of these challenges, coupled with your personnel being stretched for time & resources, result in:

  • Longer resolution times
  • Greater cost risk
  • Issue reporting challenges
  • Decrease in internal & external customer satisfaction

This creates a need for less partners who can do more.


We Know You Need Less Partners To Do More

By partnering with a vendor who easily bundles all of your needs, you benefit from:

  • Less onsite visits
  • Reduced resolution times
  • Less cost risk
  • Centralized data
  • Customized service level agreements (SLAs)
  • Greater customer satisfaction and ease