![restaurant drive-thru employee wearing face shield accepts contactless payment](https://www.level10.com/hubfs/drive-thru-employee-safety.jpg)
With no occupancy limits and minimal contact, drive-thru service has been critical to QSR success through the pandemic and will continue to be crucial going forward. Drive-thru visits increased by 26% in April, May and June of last year. Due to the increase in demand, drive-thru times slowed down by nearly 30 seconds across 10 national fast-food restaurants, according to CNBC.