Categories

Trends and Topics


The Most Overlooked Part of a Retail Tech Deployment

 Great technology is a must. Solid project planning is critical. But perhaps the most important key to the success or failure of a retail store technology deployment is one that many overlook: proactive communications. According to the Project Management Institute, 30% of project failures occur primarily because of inadequate or poor communication.   Read More

10 Jul 2018

How a Solution Provider Gets from a 97% to 99.9% Success Rate – and Why You Should Care

 What’s the difference between 97 and 99.9? If you said 2.9, you’re only partially correct. When it comes to the successful implementation of retail store technology, the difference between a solution provider with a 97% first-time project success rate and one that delivers 99.9% can amount to thousands of dollars. It costs retailers both in the direct cost of troubleshooting and repairing problems that emerge from an error made along the way, plus the impact of delaying the project and missing out on the benefits of the new technology. Anyone who has witnessed a big store tech deployment derailing knows how painful it can be.  Read More

05 Jun 2018

When Your Stores are Rocking the 21st Century and Your Maintenance in 1985

 No retailer wants their store tech investments to go to waste due to high maintenance costs, too much waste or downtime, and associates who avoid calling in issues because it takes too long. Stepping up store tech means ensuring maintenance plans are in place to keep those new customer-focused devices on the job and working to deliver that engaging new shopping experience.   Read More

02 May 2018

7 Common Help Desk Challenges - And How to Solve Them

 For years the retail help desk could really have been called the POS help desk, because that was the only mission critical technology in most stores. But now help desks must be ready to solve all sorts of problems, because retailers are loading up on new in-store tech designed to create a richer, more entertaining and effective in-store experience, from mobile to video walls to kiosks.   Read More

20 Apr 2018

Store Tech Rollout Troubles: Don't Let This Happen to You

 Retailers are investing in the in-store experience in a major way: During the next two years, according to RIS News, 54% will install mobile devices for store associates or managers, 49% are deploying digital devices including signage and kiosks and 51% are adopting shopper tracking capabilities, which often include cameras and sensors. That’s on top of all their routine store tech projects, like replacing printers or swapping out POS units.  Read More

26 Mar 2018

Avoid These Five Pitfalls When Rolling Out Customer Engagement Technologies

 Increasing customer engagement is retailers’ most important business strategy over the next 18 months, according to the RIS News 2017 Retail Technology Study. They’re responding to the pressure they feel to transform the in-store shopping experience to stand out from digital pure-plays. In the next two years alone, more than 40% of retailers plan to install mobile POS or mobile devices for managers or associates. Almost half have started or will start installing digital signage or kiosks in the next two years, RIS also found.   Read More

09 Mar 2018

NRF Big Show 2018 Preview: New Year, New Tech, New Challenges

 As NRF’s January 14-16 NYC BIG Show will reveal, many of those trends will hit retailers squarely in the store. Education sessions across multiple tracks will address retailers’ opportunity to attract and forge long-term relationships with new customers and deepen existing ones by leveraging the advantages of brick and mortar locations. Retailers will do this by dazzling consumers with shopping as entertainment, enhanced and exclusive events and services and a streamlined buying experience that makes store visits more about enjoyment and discovery and less about the mechanics of transactions. Read More

02 Jan 2018

Why You Want Your Retail Tech Service Provider to Employ 1099 Techs

 Are your field service techs on staff or contractors? It’s a question many retailers are urged to ask as they vet potential service providers to deploy and manage their rapidly expanding portfolios of retail store technology. There is a reason the use of contractors ― also called 1099s for the way their income is reported ― is often the right answer. In fact, there are many reasons.  Read More

06 Dec 2017

Is Your Store Tech Holiday-Ready?

Store tech cannibalization plagues many stores, and retailers pay for it come holiday time. Here’s how it works: The front end has three registers, but only two of them are used year-round. The third one is just for holidays, so the rest of the year it becomes the store’s spare pool ― a handy place to grab a replacement printer, a better keyboard, or a working scanner when other units break down.   Then Black Friday looms, and store personnel realize their critical third register is woefully incomplete. They quickly submit a service ticket ― as do many other stores across the chain. The backlog of calls means they may all not get serviced before demand begins to surge.  Read More

30 Oct 2017

Why Your Next Tech Rollout Needs an Automation Engineer

The project is approved, the kinks worked out in pilot, and the stores teed up. Now it’s time to get that new store tech in place to deliver that great new customer experience. All that’s left is a fast, smooth rollout.  Read More

02 Oct 2017