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Trends and Topics


NRF Big Show 2018 Preview: New Year, New Tech, New Challenges

 As NRF’s January 14-16 NYC BIG Show will reveal, many of those trends will hit retailers squarely in the store. Education sessions across multiple tracks will address retailers’ opportunity to attract and forge long-term relationships with new customers and deepen existing ones by leveraging the advantages of brick and mortar locations. Retailers will do this by dazzling consumers with shopping as entertainment, enhanced and exclusive events and services and a streamlined buying experience that makes store visits more about enjoyment and discovery and less about the mechanics of transactions. Read More

02 Jan 2018

Why You Want Your Retail Tech Service Provider to Employ 1099 Techs

 Are your field service techs on staff or contractors? It’s a question many retailers are urged to ask as they vet potential service providers to deploy and manage their rapidly expanding portfolios of retail store technology. There is a reason the use of contractors ― also called 1099s for the way their income is reported ― is often the right answer. In fact, there are many reasons.  Read More

06 Dec 2017

Is Your Store Tech Holiday-Ready?

Store tech cannibalization plagues many stores, and retailers pay for it come holiday time. Here’s how it works: The front end has three registers, but only two of them are used year-round. The third one is just for holidays, so the rest of the year it becomes the store’s spare pool ― a handy place to grab a replacement printer, a better keyboard, or a working scanner when other units break down.   Then Black Friday looms, and store personnel realize their critical third register is woefully incomplete. They quickly submit a service ticket ― as do many other stores across the chain. The backlog of calls means they may all not get serviced before demand begins to surge.  Read More

30 Oct 2017

Why Your Next Tech Rollout Needs an Automation Engineer

The project is approved, the kinks worked out in pilot, and the stores teed up. Now it’s time to get that new store tech in place to deliver that great new customer experience. All that’s left is a fast, smooth rollout.  Read More

02 Oct 2017

How Level 10 is Kicking Project Management Up a Notch

Change happens. Handled well, the issues that inevitably occur during store tech rollouts ― an unexpected incompatibility among devices, inventory shortages, etc. ― don’t have to disrupt the schedule or derail progress.   Read More

18 Aug 2017

Start Planning Now for the End of Windows Mobile and CE Support

Microsoft’s Windows Mobile and Windows CE operating systems have delivered powerful benefits by mobile-enabling many enterprises. But with both facing the end of Microsoft support in January 2020, savvy retailers are embracing the opportunity to modernize their mobile strategies as they select new operating systems.   Read More

17 Jul 2017

Your Customers Can (and Want to) Take Care of Themselves

In the age of the self-sufficient smartphone user, maybe it’s time to let customers in retail stores take care of themselves, too. They already expect in-store wi-fi, the ability to order online and pick up in your store. The next natural step is to let them scan and pay without waiting in line at a check stand.Read More

30 May 2017

Elevating The Customer Experience

Retail customers are more connected than ever. Yet, the associates they encounter in your store often aren’t. Too often, instead of interacting with a store employee, your customers are doing their own research on your store floor with their smartphones. But you can’t afford to put a mobile computer in the hands of every store associate, can you? Read how Zebra’s workforce management solutions combined with Level 10's services can improve your customers’ experience and increase your employee’s effectiveness.Read More

25 May 2017

Satisfy the Self-Service Customer

Zebra’s self-service solutions improve your customers’ experience and increase your sales. Combine that with Level 10’s services including implementation, maintenance, repair and help desk and you have a total solution you can count on. Read how the MK3100 and MK4000 kiosks let you provide a customized self-service experience.Read More

17 May 2017

6 Ways We Protect What's Important to Retailers

Level 10 has made investments above and beyond the typical service provider to ensure retailers’ tech investments are protected every second they are in our care. It’s a comprehensive approach that adds up to peace of mind for customers, knowing their assets are where they should be at all times.Read More

05 Jun 2017