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Trends and Topics


It’s Time to Take a Closer Look at Your PCI 3.0 Payment Terminal Relationship

Retailers love their PCI 3.0-compliance payment terminals. In fact, many kept the relationship going strong even as 4.0 and then 5.0 models appeared, continuing to buy 3.0 devices. But it’s time for the dreaded breakup talk, because there’s some sad news: As of April, 30, 2020, manufacturers are no longer permitted to sell terminals that comply with PCI PTS POI v3.X.    Read More

08 Aug 2019

When Today's Tech-Fueled Stores Meet Yesterday's Silo'd Support and Maintenance

The CIO at a major specialty retailer has a bold prediction: In six months he will be approached for interviews and be invited to sit on industry panels because of a bold idea he had that ended up paying big dividends. The big, impactful decision? Combining maintenance, help desk and repair into one. Making that move can reduce the number of repair incidents by as much as 20%.Read More

23 Jul 2019

Store in a Box is Not a Myth

Retailers have long disbelieved retail technology provider’s claims that they can truly provide a store in a box, a fully configured retail technology solution that arrives at a store complete and ready to plug in and use. Read More

28 Feb 2019

Third-Party Vendor Access: The Most Overlooked Aspect of Network Security

Retail stores are in the throes of an exciting renaissance. Thanks to a sharp uptick in IT investment in stores, shoppers can enjoy a more compelling, data-fueled experience. Associates get the satisfaction of offering real value to the customer and retailers can shift labor to sales as automation takes care of checkout and replenishment.  Read More

05 Feb 2019

More Store Devices Means More Complex Post-Holiday IT Equipment Repair

New store technology has been a big focus for retailers in 2018; store IT spending budgets were up 5% to 6%, according to the RIS’ “2018 Store Systems Study.” Mobile POS and mobile devices for managers and associates topped the list for short-term projects, with digital signage not far behind.  Read More

21 Dec 2018

New Techs at NRF Promise Excitement – and Complexity – for the Store Floor

If you love change and innovation, retail is a pretty exciting place to be these days. As fast as developers invent additional ways to gather, slice and dice data, the retail IT industry is finding new places to leverage them. Read More

06 Dec 2018

Why Retailers Must Stop Neglecting Their Payment Terminals

Payment terminals may be small, but they play an oversized role in the life of a retail organization: They bring in the revenue. They deliver the last impression on the customer. And they represent a critical element in complying with PCI and controlling risk.   Read More

05 Nov 2018

10 Solid Reasons to Centralize Staging for Your Next Store Tech Rollout

Retailers are beefing up their store technology: Store IT budgets are growing even more than overall IT budgets in Tier 1 and Tier 3, according to RIS News. They’re understandably anxious to get these new investments in place and are working to elevate the customer experience and drive incremental revenue. So project managers understandably gravitate to what looks like the fastest approach.Read More

23 Oct 2018

Why Level 10’s New P2PE Certification Matters for Your Payment Security

In the cat and mouse game of payment security, P2PE represents the next level in sophistication. Today, achieving PCI P2PE (point-to-point encryption) compliance means a retailer has gone above and beyond minimal PCI requirements, but inevitably those extra protections will become PCI must-haves as well. That’s why Level 10 has become one of the early adopters of P2PE-related processes in our part of the payment security solution set, achieving PCI P2PE certification for our components.Read More

07 Sep 2018

The Most Overlooked Part of a Retail Tech Deployment

 Great technology is a must. Solid project planning is critical. But perhaps the most important key to the success or failure of a retail store technology deployment is one that many overlook: proactive communications. According to the Project Management Institute, 30% of project failures occur primarily because of inadequate or poor communication.   Read More

10 Jul 2018