Trends and Topics

5 Ways Restaurants are Improving Drive-Thru Safety and Efficiency

With surging demand for drive-thru, restaurants have been challenged with improving efficiency while keeping customers and their employees safe. Learn about some of the most common ways we’ve seen restaurants improve drive-thru operations.Read More

17 Mar 2021

Tackling Top Retail Technology Trends and Challenges for 2021

 At Level 10, we see every possible hurdle and use our expertise to help our customers move past them. So as retailers forge ahead, here are what we see as the top technology trends merchants are facing in order to adapt to new consumer expectations heading into 2021 — and what our wealth of experience tells us retailers must watch for to make those rollouts successful.  Read More

14 Dec 2020

3 Ways Merchants Are Responding to COVID-19

At Level 10, we work side by side with retailers and restaurant operators as they enact changes to attract and engage their customers. Never have those changes been more dramatic than since the start of the COVID-19 pandemic. That close perspective provides us with unique insights into what works and what doesn’t, and how to make decisions now that will serve these businesses no matter what comes next.Read More

18 Nov 2020

3 Reasons Why Retailers Should Migrate to Windows 10 Now

With the end of support deadline for Windows 7 having come and gone, some may say it’s past time to make the migration to Windows 10. But for merchants that haven’t yet, there’s no time like the present. Here’s why.Read More

03 Sep 2020

Making Customers Feel Safe in Stores: Don’t Overlook Your Technology

Amid the COVID-19 pandemic, complying with government decisions about when and how stores can reopen is only the starting point when it comes to resuming physical retail channels. For many retailers, persuading customers to come back is the bigger challenge. Ensuring stores are clean and safe and that new shopping processes are well managed is key to helping customers feel comfortable returning to your stores.Read More

16 Jul 2020

When Today’s Tech-Fueled Stores Meet Yesterday’s Siloed Support and Maintenance

The CIO at a major specialty retailer has a bold prediction: In six months he will be approached for interviews and be invited to sit on industry panels because of a bold idea he had that ended up paying big dividends. The big, impactful decision? Combining maintenance, help desk and repair into one. Making that move can reduce the number of repair incidents by as much as 20%.  Read More

09 Dec 2019

Why It’s Smart to Combine Network and Asset Management

Asset tracking has long been largely about financial record-keeping and compliance: a list of each IT asset’s make and model, serial number, date acquired, warranty status, location and so on. But thanks to rapid changes in how technology is used and its continuously growing importance in delivering outstanding customer experiences, asset tracking can no longer be passive, or fragmented across an array of single-device solutions. Read More

02 Dec 2019

10 Tips for Painless New Store Builds

It’s a clashing of two worlds: systematic, process-oriented IT projects and delay-prone construction. When all parties are working toward the same goal ― a new store opening date ― but with different mindsets, trouble is never far away. With thousands of new store installations under our (tool) belts, Level 10 has worked out a lot of the kinks that would otherwise derail the successful set-up of store technology in the highly variable world of store construction.Read More

19 Nov 2019

Reimagining Payment Terminal Management

The days of payment terminals communicating via dedicated phone lines are quickly slipping away. As more and more payment devices are connected to the Internet, retailers are faced with a brand new challenge: keeping up with payment terminal maintenance. Without time and resources to manage these devices, retailers end up with closed lanes and frustrated consumers while they wait for repairs.  Read More

12 Nov 2019

5 Ways Strong Tech Partners Make Your IT Solution More Successful

As consumers expect more, and technology can do more, tech solutions in the quick service restaurant and retail industries are getting more and more complex: ordering kiosks, interactive digital signage, alternative payments, curbside pickup, and on and on. Many of these solutions are delivering benefits that satisfy both the customer and the bottom line.   Read More

06 Nov 2019